FAQ
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Frequently Asked Questions
1. What products do you offer?
We offer automotive accessories including custom-fit car floor mats, seat covers, and interior protection products for selected vehicle models.
2. How do I place an order?
Select your preferred product, enter your vehicle information where required, add the item to your cart, and complete checkout securely through PayPal.
3. What payment methods do you accept?
We currently accept secure payments through PayPal.
4. How long does processing and shipping take?
Orders are typically processed within 3–5 business days. Estimated shipping times are generally 5–10 business days depending on destination and carrier conditions.
5. Do you ship internationally?
Yes. We currently ship to selected countries and regions including the United States, Canada, Australia, and Singapore.
6. Are customs duties and taxes included?
Yes. Applicable import duties and taxes are included in the order total where applicable.
7. Can I return my order?
Eligible items may be returned within 30 days after delivery in accordance with our Return & Refund Policy.
Custom-made or vehicle-specific products may have return limitations unless defective or incorrectly supplied.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us as soon as possible after delivery and provide your order number along with clear photos of the issue.
9. Do your products fit all vehicles?
Many of our products are designed for specific vehicle makes and models. Customers are responsible for entering accurate vehicle information before placing an order.
10. How can I contact customer support?
If you have any questions, please contact us:
Email:
info@carmatpro.com