Shipping Policy

Shipping Destinations

At Carmatpro, we currently ship to the following countries and regions:

 · United States (excluding Alaska, Hawaii, and Puerto Rico)

· Canada

· Singapore

· Australia

 At this time, we do not ship to other countries or regions not listed above.

 We do not ship to:

 · PO Boxes

· APO/FPO military addresses

 ORDER PROCESSING TIME

 All orders are processed within 3–5 business days after payment confirmation.

 Depending on product availability and destination, orders may be shipped from our warehouses or fulfillment centers located in Hong Kong, Mainland China, or other overseas locations.

 Orders are not processed or shipped on weekends or public holidays.

 During high-volume periods, promotional events, or holidays, processing times may be slightly extended.

 SHIPPING TRANSIT TIME

 Shipping transit time typically takes 5–10 business days, depending on the destination country, shipping carrier, customs processing, and local logistics conditions.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, including weather conditions, customs inspections, carrier delays, or public holidays.

 Delivery times are estimates and may vary depending on logistics conditions and carrier performance.

 FREE SHIPPING

 Carmatpro offers FREE standard shipping on all orders to the following destinations:

 · United States (excluding Alaska, Hawaii, and Puerto Rico)

· Canada

· Singapore

· Australia

 At this time, we do not offer expedited or express shipping services.

 CUSTOMS DUTIES & TAXES

 All applicable import duties, customs fees, and taxes are included in the product price displayed on our website where applicable.

 Customers are not required to pay additional customs charges upon delivery under normal circumstances.

 However, Carmatpro is not responsible for unexpected customs charges resulting from local policy changes or special customs procedures in the destination country.

 SHIPMENT TRACKING 

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

 Tracking information may require several business days to update after the shipment has been dispatched.

 LOST, DELAYED, OR DAMAGED PACKAGES

 If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.

 We will work with the shipping carrier to investigate the issue and provide a reasonable resolution where applicable.

 DELIVERY REQUIREMENTS

 Please ensure that your shipping address and contact information are complete and accurate before placing your order.

 Carmatpro is not responsible for failed deliveries or delays caused by incorrect or incomplete shipping information provided by the customer.

 CONTACT US

 If you have any questions regarding shipping or delivery, please contact us:

 Email: info@carmatpro.com