At Carmatpro, we are committed to providing quality automotive products and reliable customer support.
If you experience a product quality issue, please contact us and we will work with you to provide an appropriate solution where applicable.
Product Inspection
All products are inspected before shipment to help ensure they are in good condition before dispatch.
However, slight variations in color, appearance, or packaging may occur due to lighting conditions, screen settings, production batches, or vehicle configurations.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 calendar days after delivery.
Please provide:
· Your order number
· A description of the issue
· Clear photos or videos showing the problem
After reviewing the information, we may offer an appropriate solution, including:
· Replacement
· Partial refund
· Full refund
· Other reasonable support where applicable
Warranty Limitations
This warranty does not cover:
· Normal wear and tear
· Improper installation or misuse
· Damage caused by accidents
· Unauthorized modifications
· Damage caused by incorrect vehicle information provided by the customer
· Damage caused by external or uncontrollable factors
Custom Products
Because many of our products are custom-made or vehicle-specific, slight variations may occur depending on vehicle configurations and production batches.
Customers are responsible for ensuring vehicle information is entered correctly before placing an order.
Contact Us
If you have any questions regarding product issues or warranty support, please contact us:
Email:
info@carmatpro.com